Refund policy

 

Return & Refund Policy

If you want to request a return or refund, send us a message at info@health-aura.com and our team will get back to you.

60-Day Money Back Guarantee
We stand behind Health Aura completely. If you have used our product consistently for 60 days and are not satisfied with your results, contact our customer service team at info@health-aura.com and we will review your case.

To be eligible, your claim must be submitted between day 60 and day 90 from your original order date. Claims submitted before day 60 or after day 90 will not be eligible. All claims are subject to review and handled at Health Aura's sole discretion. Limit one claim per household per order.

Return Shipping
Unless the return is due to our error, you are responsible for all return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping method as we are not responsible for items lost in transit.

Return Address
Our return address is provided upon approval only. To request a return, contact us at info@health-aura.com. Once your return is approved in writing, we will provide you with the return address and instructions. Do not send any items back without first receiving written approval and a return address from our team. Unapproved returns will not be processed or refunded.

Damages and Issues
Please inspect your order upon reception. If your item is defective, damaged, or incorrect, contact us at info@health-aura.com within 48 hours of delivery. Claims submitted after 48 hours will not be eligible. We will evaluate the issue and resolve it at our discretion.

Non-Returnable Items
The following items cannot be returned under any circumstances:

  • Dietary supplements or perishable goods
  • Personal care or hygiene products once opened
  • Custom or personalized products
  • Consumable products
  • Sale items or gift cards

Refund Processing
If approved, your refund will be applied to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at info@health-aura.com.

Contact
For any return, refund, or guarantee request — email us at info@health-aura.com and our team will review your case.